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How to lodge a complaint

Last Updated Monday, July 5, 2010 03:32:19 PM

In order to lodge a complaint against a member or an associate, the following procedure must be followed:

First, establish if the person is indeed a member or associate by verifying the status of the person on our website here or by phoning our Contact Centre 08610 SAICA (72422). If the person concerned is not a member of the Institute but holds himself out as a CA(SA), please contact the Standards Division as this act constitutes a contravention of the Chartered Accountants' Designation (Private) Act, Act, 67 of 1993.

Click here to download the "Chartered Accountants Designation Act"
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If the person is not a member or associate of SAICA, then SAICA has no jurisdiction to deal with the complaint and it is advisable to contact other professional bodies to establish if they have jurisdiction to deal with the complaint. Below are some links to other professional bodies' websites:

ABASA The Association for the Advancement of Black Accountants of Southern Africa
http://www.abasa.org.za

ACCA The Association of Chartered Certified Accountants
http://www.acca.co.uk

ACCA (SA) The Association of Chartered Certified Accountants
http://www.acca.org.za

South African Institute of Professional Accountants
http://www.saipa.co.za

CIMA The Chartered Institute of Management Accountants
http://www.cima.org.uk

If membership of SAICA has been confirmed, also establish if the person is simultaneously registered with the Independent Regulatory Board for Auditors (IRBA) at http://www.irba.co.za or by telephone at 087 940 8800. If the individual person or the firm of Registered Auditors is also registered with the IRBA, the complaint should be lodged with them in the first instance. If the person is not registered with the IRBA but is a member of SAICA, the complaint should then be lodged with SAICA.

Now that it has been established that the complaint should be lodged with SAICA, logically set out details of the complaint should be furnished in writing to SAICA. It is important that the complaint should be set out in the form of an affidavit, to which all relevant documentation should be attached.

In your covering letter, please grant permission to send your affidavit to the person against whom the complaint is lodged. This is necessary to obtain a response to your affidavit.

You will be advised of the action taken by SAICA.

Diagram - How to lodge a complaint (18KB)

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